Customer Service Specific Testimonials
I want to thank customer service for their quick action and resolve to issues concerning shipments of products or for issues of correcting errors made by new affiliates. I have been very impressed with customer service for responding at very late hours beyond the normal office hours and for following up with emails and phone calls to verify that all questions have been addressed and issues resolved. Thank You for your hard work and for being so kind in handling all the issues we came to you with; customer service is key to a company's success, and JavaFit's customer service has gone beyond the call of duty to assure success! Thank you again!
I have used JavaFit customer service a few times both on phone and on live chat. Every time they were courteous, and went out of their way to help, and they solved the problem every time in a timely matter. They were very friendly and personable. I Trust JavaFit customer service 100% and very happy with them.
Just a note to let you know that your customer service department is awesome, I have had a few problems and questions and they have been handled very quickly and efficiently, most of the time directly through Brent Hilts, he will even call you back on a Holiday!!!! It's nice to know that if anyone in your organization has a question or problem you can send them to customer service and they will take care of it. Thanks Brent for all of your time and help. Also I would like to add that I have used the live chat on our website and that also was very helpful.
Donna from Vermont
My experience with Javalution Coffee Company is excellent! My communication primarily has been with Brent Hilts, the Customer Service Manager. We affiliates have been given his direct line and can call him up until 10 PM Eastern. That is very special. Brent has been able to solve every problem I have brought to him and if need be, he consults with the president, Scott Pumper, or the CEO, Dave Briske, and has them personally contact me. Erica Naylor, the special assistant to the president, is an upbeat and helpful individual as well. After hours and on weekends, we have in our back office the “24 Hour Live Chat” assistants. How great is that?! I am very impressed with the level of attention to detail and timeliness in addressing each need. I know the company is seeking to provide the best service possible.
This is a perfect picture of the entire company staff.
Thanks for everything that you do.
I had the pleasure of meeting Scott Pumper at the San
Diego JavaFit Event hosted by Craig Garcia, and I was very impressed
with their knowledge and experience in both the coffee and network
The conversations I have had with JavaFit management makes me
confident in their decisions and the direction of the company, and I
have received outstanding support from Jim, and Erica in all aspects
of my JavaFit business!
Keep up the good work!
If you are reading this, you probably know that any business is only as good as the perception of their customers. And you probably also know that perception is not only driven by having pro active customer service but especially by having customer service professionals that react to conflict in a professional and positive manner. My team and I have been with JavaFit for six months now and I could not possibly be more happy with Nestor Zavarce and Erica Naylor. When you talk with them, you will know by the tone of their voice that they truly are focused on helping resolve any and all issues that may arise in a timely manner. These two professionals help separate JavaFit from our competition on a daily basis.Beau Armstrong
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